Note: This access also lets you manage the different support centers, a management interface that can also be reached through a link in the block.

• Path: Site admin/Plugins/Blocks/Educational support center
• Release time of a post in progress: If a post is not handled by the operator who took it, the message is released back into the stack to be handled by another operator.
• Operator keeping time: Once an answer has been given, this time in minutes can be used by the operator without being prompted again. 500 minutes by default.
• Obsolescence delay: Delay in minutes below which no request will be handled any more. This lets operators discard a part of the flow that is too old, so that the reminder signal does not trigger permanently. 150 minutes by default (2.5 hours).
• Max stack size: The default maximum size of a support center instance stack. 500 messages by default.
• Presence signal: The period in seconds at which the Support Center sends a presence request to the server. Default: 300 seconds.
• Refresh: The refresh period in seconds of the Support Center information. Default: 10 seconds.
• Opening time: opening time of the support service. Default: empty
• Closing time: closing time of the support service. Default: empty
• Notification refresh period: The period (milliseconds) at which notifications are requested from the server. Short times can increase the permanent server load. Default: 10000 ms.
• Notification hold time: The time (milliseconds) during which the notification stays visible on screen. Must be lower than the refresh period. Default 5000.
• Recent activity detection: The period in seconds at which the Support Center sends a presence request to the server. Default 300 seconds.
• Notification theme: Theme to apply to notifications, chosen from a dropdown list. Bootstrap 4 by default. (Or choose: Bootstrap 3, Mint, Nest, Relax, Semantic, Sunset)
  • Position: Position chosen from a dropdown list. Top right by default.
  • Notification access: Selects how the notification code is added to the Moodle page code. Default: Capability check (or choose profile field check, or check for all users).
  • Notification code control value: The name of a Moodle capability controlling the presence of the notification code, or the name of a profile field (non-empty test).

• The Moodle database user must have the right to create triggers in the database for the livedesk to work properly
• Databases must be of SQL MariaDB type
• Not tested on POSTGRES databases

The automatically created role “support center operator” must be assigned to the entitled people at system level.

Capabilities index

• Valéry Frémaux (valery@activeprolearn.com) - Development and tests
• Florence Labord (florence@activeprolearn.com) - Documentation - Iconography

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